To Edit Username


  1. Go to the Assistants panel on the My Franchise page. Locate the Assistant on the Assistants panel and click Edit
  2. Select Yes for Do you wish to change username?
  3. Add Username and click Check Availability to confirm it is available
  4. Save


To Update Password


  1. Go to the Assistants panel on the My Franchise page. Locate the Assistant on the Assistants panel and click Edit
  2. Select Yes for ‘Do you wish to change password?’
  3. Enter the current password
  4. Enter the new password and re-enter the password
  5. Save


To Edit First Name, Last Name, or Personal Email


  1. Go to the Assistants panel on the My Franchise page. Locate the Assistant on the Assistants panel and click Edit
  2. Enter the change
  3. Save


To Edit LMS Expiration Date


  1. Go to the Assistants panel on the My Franchise page. Locate the Assistant on the Assistants panel and click Edit
  2. Click on the down arrow to open the calendar and select date, or type in the new expiration date
  3. Save


Note: If you enter the current date or a date in the past, the assistant’s access to KU OnDemand will be revoked the day after you make the change.


To Reactivate an Account


  1. Go to the Assistants panel on the My Franchise page. Locate the Assistant whose account is inactive on the Assistants panel and click Edit
  2. Click on the down arrow to open the calendar and select date, or type in the new expiration date
  3. Save


Note: The assistant’s access to Kumon University OnDemand will be reinstated the following day at 6:00 AM ET (Eastern Time).