Troubleshooting about audio issue
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Created by: Ryuta Hirai
Modified on: Fri, 1 Sep, 2023 at 1:40 PM
Regarding this case.
The user using USB type earphone.
I can hear her voice, but she cannot hear my voice at CCA/MacUC and Teams.
Usually tried to windows update and dell command update then problem is fix.
But this time it didn't fix this issue.
*Restart PC several times.
*She tried to connect earphone to her personal PC, it's works.
*Without earphone (audio speaker) is work.
*Check latest windows update date.
* PC recognition her earphone (Check device manager)
Not earphone issue.
This issue is PC audio issue.
When you were same issue, please try below process.
1. Please check latest version CCA/MaxUC.
If not, please version up it.
2. Apply all missing drivers and fully update windows.
3. Uninstall & Reinstall the Realtek drivers.
Ryuta is the author of this solution article.
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